VAT no.: DK27665195
Phone: +45 76 30 15 35
E-mail address: email@example.com
The following terms of trade will apply to all offers, sales and deliveries from OutStanding ApS (hereinafter referred to as OS). By trading with OS, you agree with the applicable terms of trade.
Unless otherwise agreed in writing, OS will deliver all goods according to the following terms and conditions, notwithstanding any conflicting or inconsistent provisions stated in the Buyer’s order or acceptance.
Prices are in DKK, incl. 25% VAT and excl. freight. We are responsible for misprints, sold goods and ongoing price changes, etc. and we reserve the right to cancel an order if the price is incorrect.
The following payment methods can be used online:
- Visa Electron
OS encrypts all credit card information with SSL (Secure Socket Layer) protocol. This prevent others from reading your card number or other information. OS does not store credit card information.
The following fees will apply for the payments made:
- Dankort: 0.-
- Danish debit cards: 1.15%
- Danish credit cards: 1.15%
- Foreign debit cards: 2.25%
- Foreign credit cards: 2.25%
The fee will always be stated before the Buyer approves the order.
When placing an order through our website, we will automatically send an e-mail stating the products ordered, along with the total price, delivery and card fees.
The automatic response (via e-mail) is not a legally binding order confirmation. An agreement will be entered into in this purpose. This is only an electronic acknowledgement of receipt of your order.
The normal delivery time is of 3-4 weeks from the time of purchase. Our goal is to deliver within the time limit. However, we cannot promise an exact delivery date, either when placing an order or when receiving the order confirmation.
Unless otherwise agreed, the goods are basically curbside delivered. Special requests related to the delivery cannot be expected to be complied with, since this is up to each carrier.
The delivery costs will be stated when placing an order on the web shop, unless otherwise specified in the order.
Complaints, returns and disclaimer
Trades with OS are covered by a 24-month warranty on manufacturing and material defects identified during the normal use of the good pursuant to the Sale of Goods Act. The right to complain does not cover defects or damages that were directly or indirectly caused by misuse, poor/inadequate maintenance, violence or unauthorized modifications.
This means that basically, the good will be repaired or replaced and you will get a refund or price reduction, depending on the specific situation. The complaint must be justified and the defect must not be caused by incorrect use of the good or other injurious behaviour.
OS must not be held responsible for any direct or indirect losses as a result of the fact that the ordered goods will arrive late to the Buyer or if the ordered goods have defects, if the delays or defects are due to Buyer’s handling or omission or circumstances considered to be beyond OS’s control.
The Buyer must complain within “reasonable time” after the defect has been identified. The complaint will be considered to be timely received provided this is submitted within 1 month after the defect has been identified.
In case a complaint is approved, the good must be returned for repair, replacement or by agreement, credited. In case of complaints, OS will pay the shipping costs to a reasonable extent. The Buyer shall pay the return costs in the first place.
If defects, errors are discovered or in case of missed deliveries, please contact us at firstname.lastname@example.org:
Returning of goods will take place to this address:
Please note that OS will not accept packages sent through COD.
Remember that the good must always be returned in proper packaging. Always attach a copy of the receipt for shipment. In this way, we will be able to refund your shipping costs.
For a quick and easy shipping, please send an e-mail to email@example.com. It is important to describe the defect/error as detailed as possible.
Right of cancellation
The goods are covered by a 14 day return policy from the day these are received. If you want to cancel your purchase, return the goods in the condition and quantity they had when you’ve received them. When the goods are received and approved, the purchase price incl. delivery costs will be refunded to your account within a few days – but no later than 14 days from receipt of your statement on cancellation of your purchase. You are responsible for paying the costs related to returning the goods.
The cancellation must be communicated to OS within a period of 14 days after receipt of the goods. At the same time, the goods must be returned within 14 days.
If the order has several deliveries, the cancellation period will be effective from the day you receive the last good.
The notice stating that you wish to use your right of cancellation shall be sent by mail to firstname.lastname@example.org. Your e-mail must clearly state that you want to use your right of cancellation. You are also entitled to use our standard withdrawal form. You can find it here:
If you want to use the right of cancellation, the goods must be returned to:
You can also cancel the order by refusing the receipt. We recommend you to send an e-mail to email@example.com and state that you have refused the receipt.
CORPORATE CUSTOMERS (B2B) ARE NOT COVERED BY THE RIGHT OF CANCELLATION, UNLESS THIS IS AGREED IN WRITING.
State of the good upon return
You will be liable for loss of product value resulting from improper handling when trying to determine the type, characteristics and the way it works. Therefore, you are entitled to test it in the same way as you do in a physical store.
In other case, we will consider it as being used and this means that upon cancellation of the purchase, you will only receive part of the purchase amount or no amount, depending on the commercial value of the good.
Handle the good as if you were in a physical store to get the full purchase amount back. You must test the product, but you must not take it in actual use.
As a sender, you will bear the responsibility and risk for the product’s condition up to our address.
The following goods are exempted from the right of cancellation:
• Goods that are specifically manufactured for the consumer or goods that have been clearly personalized
• Goods that are likely to deteriorate or expire rapidly
• Sealed goods considered, based on health protection and hygiene reasons, not suitable to be returned and where the seal has been broken after delivery
• Goods that, by their nature, are inseparably mixed with other goods upon delivery
To enter into an agreement with out-standing, we will record the following information:
The purpose of such registration is to be able to deliver the goods to you.
All personal information is registered with OS and stored for a period of 5 years. After this period, the information will be deleted.
The data controller on www.out-standing.dk is:
VAT no.: DK27665195
Information provided to www.out-standing.dk will be transmitted or sold in any way to any third party and we will record any sensitive personal information.
You are always entitled to object to such registration. You also have the right to check the information recorded about you. You have these rights pursuant to the Personal Data Protection Act. All related requests must be submitted to OS by sending an e-mail to firstname.lastname@example.org.
We don’t save encrypted customer data. We don’t transmit encrypted customer data.
Cookies are used on www.out-standing.dk in order to optimize the website and its functionality and for using the site in the easiest way possible. You can always delete cookies from your computer but this also depends on your browser.
www.out-standing.dk collects Cookies from google analytics for sales analysis and statistics.
If you wish to complain about your purchase, please send an e-mail to email@example.com. According to Law no. 524 of 29th of April 2015 on alternative dispute resolution in relation to consumer complaints (Consumer Complaints Act), consumers are entitled starting with 1st of October 2015 to lodge complaints concerning disputes with OS to:
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
This right of appeal is set out in chapter 5 of the Consumer Complaints Act on mediation. This costs DKK 100 and cannot be reimbursed. If no amicable solution can be reached through mediation, complaints can be lodged to the Consumer Complaints Board or another appropriate and approved Appeals Board. This costs DKK 400. This amount will be refunded if the complaint is successful.
The Danish Competition Authority is entitled to set upper and lower limits for the size of the amount in dispute, as a condition for bringing complaints. Read more on www.forbrug.dk.